| Initial Contact: |
Telephone Calls / Emails: |
| Was the message on the answering
machine effective and informative in handling your call? (also, please see our special note in the comment field at the bottom)
A
B
C
D
E
NA
|
How reliable/prompt were
follow-up calls or E-mails?
A
B
C
D
E
NA
|
| How confident were you
that your call or email would be returned?
A
B
C
D
E
NA
|
Were you confident in
the information you received?
A
B
C
D
E
NA
|
| How promptly was the
call returned?
A
B
C
D
E
NA
|
Were we courteous and
informative regarding what you should expect?
A
B
C
D
E
NA
|
| How were your questions
handled?
A
B
C
D
E
NA
|
How well did we
understand and address your requirements?
A
B
C
D
E
NA
|
| Was the website and/or
email helpful to getting a response to your situation?
A
B
C
D
E
NA
|
Was it hard to get an
appointment to fit your schedule?
A
B
C
D
E
NA
|
|
|
| Work Quality: |
Paperwork/email completion: |
| How would you compare
the actual work to what you expected?
A
B
C
D
E
NA
|
How promptly was the
estimate/proposal for work returned to you?
A
B
C
D
E
NA
|
| How would you compare
the actual work done to your expectations of electricians in general?
A
B
C
D
E
NA
|
Was the final invoice
accurate and detailed?
A
B
C
D
E
NA
|
| If a return visit was
needed (for additional items or warranty issues), was it handled
promptly?
A
B
C
D
E
NA
|
Did you consider the
pricing fair?
A
B
C
D
E
NA
|
|
|
