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The office response was:
Helpful and timely;
Courteous and pleasant;
Helpful but it took longer than I'd hoped;
It was hard to get answers;
Not very helpful;


The paperwork (estimate and/or proposal and/or billing):

Accurate and efficient;
Helpful with details and emailed appointment information;
Delayed but accurate;
Late and not accurate.


The technicians came:

Within the 2-hour window;
Late but called to advise;
Late and did not call until after the time frame;
No Comment

They were:

Pleasant, professional and helpful
Professional but not very personable.
Very nice but had trouble with the solving problems.
Were distracted by outside issues
Were difficult to deal with

Technicians:
Paul H.  (tall Paul).   Matt (even taller)  Paul V. Greg   I wish I knew who it was.


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